Find help and get support for Microsoft Entra ID

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Microsoft documentation and learning content provide quality support and troubleshooting information, but if you have a problem not covered in our content, there are several options to get help and support for Microsoft Entra ID.

This article provides the options to find support from the Microsoft community and how to submit a support request with Microsoft.

Ask the Microsoft community

Start with our Microsoft community members who might have an answer to your question. These communities provide support, feedback, and general discussions on Microsoft products and services. Before creating a support request, check out the following resources for answers and information.

  • For how-to information, quickstarts, or code samples for IT professionals and developers, see the technical documentation at learn.microsoft.com.
  • Post a question to Microsoft Q&A to get answers to your identity and access questions directly from Microsoft engineers, Most Valuable Professionals (MVPs), and other members of our expert community.
  • The Microsoft Technical Community is the place for our IT pro partners and customers to collaborate, share, and learn. Join the community to post questions and submit your ideas.
  • The Microsoft Technical Community Info Center is used for announcements, blog posts, ask-me-anything (AMA) interactions with experts, and more.
  • The Microsoft Developer Program enables you to be your own administrator and prototype apps and solutions on your fully pre-provisioned sandbox subscription.

Microsoft Q&A best practices

Microsoft Q&A is Microsoft's recommended source for community support. From the Q&A home page, choose one of the following tabs:

  • Questions: The main page for technical questions and answers at Microsoft.
  • Tags: Use tags, which are keywords that categorize your question with other similar questions.
  • Help: Get answers to frequently asked questions, troubleshoot common issues, and discover features related to Microsoft Q&A.

To ask a question, choose the Ask a question button at the top right of any Q&A page. You can also get your questions answered faster by using AI Assist.

When asking a question, we recommend you follow these best practices:

  • View the Questions and Tags pages first to search for product and service-related keywords, as you might find a solution that has already been posted. Consider using the filter option to narrow the search results.
  • Submit your questions in the language of the Q&A site you are on. This helps ensure that our community of experts can provide accurate and helpful answers to your question.
  • Use tags when posting a question. You can select up to 5 tags to describe your question. Choose tags that relate most closely to your scenario. This is important for discoverability of your question among the community experts on Q&A.
  • Be sure to include all the details of your issue in the Question details field. Start by asking one question in the body to ensure the highest quality answers. Next, be sure to include the following details in your request:
    • A summary of what you are attempting to accomplish
    • Any steps that you've already been taken
    • Any relevant error messages
    • Unique aspects of your scenario or configuration
    • Any other pertinent information

For learn more, see Tips for writing quality questions.

Open a support request

If you're unable to find answers by using the previously mentioned resources, you can open an online support request. You should open a support request for only a single problem, so that we can connect you to the support engineers who are subject matter experts for your problem. Microsoft Entra engineering teams prioritize their work based on incidents that are generated from support, so you're often contributing to service improvements.

Support is available online and by phone for Microsoft paid and trial subscriptions on global technical, pre-sales, billing, and subscription issues. Phone support and online billing support are available in additional languages.

Explore the range of support options and choose the plan that best fits your scenario, whether you're an IT admin managing your organization's tenant, a developer just starting your cloud journey, or a large organization deploying business-critical, strategic applications. Microsoft customers can create and manage support requests in the Azure portal and the Microsoft Entra admin center.

If you already have an Azure Support plan, open a support request here.

If you're not an Azure customer, you can open a support request with Microsoft Support for business.

Note

If you're using Azure AD B2C, open a support ticket by first switching to a Microsoft Entra tenant that has an Azure subscription associated with it. Typically, this is your employee tenant or the default tenant created for you when you signed up for an Azure subscription. To learn more, see how an Azure subscription is related to Microsoft Entra ID.

Stay informed

Things can change quickly. The following resources provide updates and information on the latest releases.

Next steps