Troubleshoot Python errors in Azure Functions

This article provides information to help you troubleshoot errors with your Python functions in Azure Functions. This article supports both the v1 and v2 programming models. Choose the model you want to use from the selector at the top of the article.

Here are the troubleshooting sections for common issues in Python functions:

Troubleshoot: ModuleNotFoundError

This section helps you troubleshoot module-related errors in your Python function app. These errors typically result in the following Azure Functions error message:

Exception: ModuleNotFoundError: No module named 'module_name'.

This error occurs when a Python function app fails to load a Python module. The root cause for this error is one of the following issues:

• The package can't be found
• The package isn't resolved with proper Linux wheel
• The package is incompatible with the Python interpreter version
• The package conflicts with other packages
• The package supports only Windows and macOS platforms

View project files

To identify the actual cause of your issue, you need to get the Python project files that run on your function app. If you don't have the project files on your local computer, you can get them in one of the following ways:

• If the function app has a WEBSITE_RUN_FROM_PACKAGE app setting and its value is a URL, download the file by copying and pasting the URL into your browser.
• If the function app has WEBSITE_RUN_FROM_PACKAGE set to 1, go to https://<app-name>.scm.chinacloudsites.cn/api/vfs/data/SitePackages and download the file from the latest href URL.
• If the function app doesn't have either of the preceding app settings, go to https://<app-name>.scm.chinacloudsites.cn/api/settings and find the URL under SCM_RUN_FROM_PACKAGE. Download the file by copying and pasting the URL into your browser.
• If suggestions resolve the issue, go to https://<app-name>.scm.chinacloudsites.cn/DebugConsole and view the content under /home/site/wwwroot.

The rest of this article helps you troubleshoot potential causes of this error by inspecting your function app's content, identifying the root cause, and resolving the specific issue.

Diagnose ModuleNotFoundError

This section details potential root causes of module-related errors. After you figure out which is the likely root cause, you can go to the related mitigation.

The package can't be found

Go to .python_packages/lib/python3.6/site-packages/<package-name> or .python_packages/lib/site-packages/<package-name>. If the file path doesn't exist, this missing path is likely the root cause.

Using third-party or outdated tools during deployment might cause this issue.

To mitigate this issue, see Enable remote build or Build native dependencies.

The package isn't resolved with the proper Linux wheel

Go to .python_packages/lib/python3.6/site-packages/<package-name>-<version>-dist-info or .python_packages/lib/site-packages/<package-name>-<version>-dist-info. Use your favorite text editor to open the wheel file and check the Tag: section. The issue might be that the tag value doesn't contain linux.

Python functions run only on Linux in Azure. The Functions runtime v2.x runs on Debian Stretch, and the v3.x runtime runs on Debian Buster. The artifact is expected to contain the correct Linux binaries. When you use the --build local flag in Core Tools, third-party, or outdated tools, it might cause older binaries to be used.

To mitigate the issue, see Enable remote build or Build native dependencies.

The package is incompatible with the Python interpreter version

Go to .python_packages/lib/python3.6/site-packages/<package-name>-<version>-dist-info or .python_packages/lib/site-packages/<package-name>-<version>-dist-info. In your text editor, open the METADATA file and check the Classifiers: section. If the section doesn't contain Python :: 3, Python :: 3.6, Python :: 3.7, Python :: 3.8, or Python :: 3.9, the package version is either too old or, more likely, it's already out of maintenance.

You can check the Python version of your function app from the Azure portal. Navigate to your function app's Overview resource page to find the runtime version. The runtime version supports Python versions as described in the Azure Functions runtime versions overview.

To mitigate the issue, see Update your package to the latest version or Replace the package with equivalents.

The package conflicts with other packages

If you've verified that the package is resolved correctly with the proper Linux wheels, there might be a conflict with other packages. In certain packages, the PyPi documentation might clarify the incompatible modules. For example, in azure 4.0.0, you find the following statement:

This package isn't compatible with azure-storage. If you installed azure-storage, or if you installed azure 1.x/2.x and didn’t uninstall azure-storage, you must uninstall azure-storage first.

You can find the documentation for your package version in https://pypi.org/project/<package-name>/<package-version>.

To mitigate the issue, see Update your package to the latest version or Replace the package with equivalents.

The package supports only Windows and macOS platforms

Open the requirements.txt with a text editor and check the package in https://pypi.org/project/<package-name>. Some packages run only on Windows and macOS platforms. For example, pywin32 runs on Windows only.

The Module Not Found error might not occur when you're using Windows or macOS for local development. However, the package fails to import on Azure Functions, which uses Linux at runtime. This issue is likely to be caused by using pip freeze to export the virtual environment into requirements.txt from your Windows or macOS machine during project initialization.

To mitigate the issue, see Replace the package with equivalents or Handcraft requirements.txt.

Mitigate ModuleNotFoundError

The following are potential mitigations for module-related issues. Use the previously mentioned diagnoses to determine which of these mitigations to try.

Enable remote build

Make sure that remote build is enabled. The way that you make sure depends on your deployment method.

Build native dependencies

Make sure that the latest versions of both Docker and Azure Functions Core Tools are installed. Go to your local function project folder, and use func azure functionapp publish <app-name> --build-native-deps for deployment.

Update your package to the latest version

In the latest package version of https://pypi.org/project/<package-name>, check the Classifiers: section. The package should be OS Independent, or compatible with POSIX or POSIX :: Linux in Operating System. Also, the programming language should contain: Python :: 3, Python :: 3.6, Python :: 3.7, Python :: 3.8, or Python :: 3.9.

If these package items are correct, you can update the package to the latest version by changing the line <package-name>~=<latest-version> in requirements.txt.

Handcraft requirements.txt

Some developers use pip freeze > requirements.txt to generate the list of Python packages for their developing environments. Although this convenience should work in most cases, there can be issues in cross-platform deployment scenarios, such as developing functions locally on Windows or macOS, but publishing to a function app, which runs on Linux. In this scenario, pip freeze can introduce unexpected operating system-specific dependencies or dependencies for your local development environment. These dependencies can break the Python function app when it's running on Linux.

The best practice is to check the import statement from each .py file in your project source code and then check in only the modules in the requirements.txt file. This practice guarantees that the resolution of packages can be handled properly on different operating systems.

Replace the package with equivalents

First, take a look into the latest version of the package in https://pypi.org/project/<package-name>. This package usually has its own GitHub page. Go to the Issues section on GitHub and search to see whether your issue has been fixed. If it has been fixed, update the package to the latest version.

Sometimes, the package might have been integrated into Python Standard Library (such as pathlib). If so, because we provide a certain Python distribution in Azure Functions (Python 3.6, Python 3.7, Python 3.8, and Python 3.9), the package in your requirements.txt file should be removed.

However, if you're finding that the issue hasn't been fixed, and you're on a deadline, we encourage you to do some research to find a similar package for your project. Usually, the Python community provides you with a wide variety of similar libraries that you can use.

Disable dependency isolation flag

Set the application setting PYTHON_ISOLATE_WORKER_DEPENDENCIES to a value of 0.

Troubleshoot: cannot import 'cygrpc'

This section helps you troubleshoot 'cygrpc'-related errors in your Python function app. These errors typically result in the following Azure Functions error message:

Cannot import name 'cygrpc' from 'grpc._cython'

This error occurs when a Python function app fails to start with a proper Python interpreter. The root cause for this error is one of the following issues:

• The Python interpreter mismatches OS architecture
• The Python interpreter isn't supported by Azure Functions Python Worker

Diagnose the 'cygrpc' reference error

There are several possible causes for errors that reference cygrpc, which are detailed in this section.

The Python interpreter mismatches OS architecture

This mismatch is most likely caused by a 32-bit Python interpreter being installed on your 64-bit operating system.

If you're running on an x64 operating system, ensure that your Python version 3.6, 3.7, 3.8, or 3.9 interpreter is also on a 64-bit version.

You can check your Python interpreter bitness by running the following commands:

On Windows in PowerShell, run py -c 'import platform; print(platform.architecture()[0])'.

On a Unix-like shell, run python3 -c 'import platform; print(platform.architecture()[0])'.

If there's a mismatch between Python interpreter bitness and the operating system architecture, download a proper Python interpreter from Python Software Foundation.

The Python interpreter isn't supported by Azure Functions Python Worker

The Azure Functions Python Worker supports only specific Python versions.

Check to see whether your Python interpreter matches your expected version by py --version in Windows or python3 --version in Unix-like systems. Ensure that the return result is one of the supported Python versions.

If your Python interpreter version doesn't meet the requirements for Azure Functions, instead download a Python interpreter version that is supported by Functions from the Python Software Foundation.

Troubleshoot: python exited with code 137

Code 137 errors are typically caused by out-of-memory issues in your Python function app. As a result, you get the following Azure Functions error message:

Microsoft.Azure.WebJobs.Script.Workers.WorkerProcessExitException : python exited with code 137

This error occurs when a Python function app is forced to terminate by the operating system with a SIGKILL signal. This signal usually indicates an out-of-memory error in your Python process. The Azure Functions platform has a service limitation that terminates any function apps that exceed this limit.

To analyze the memory bottleneck in your function app, see Profile Python function app in local development environment.

Troubleshoot: python exited with code 139

This section helps you troubleshoot segmentation fault errors in your Python function app. These errors typically result in the following Azure Functions error message:

Microsoft.Azure.WebJobs.Script.Workers.WorkerProcessExitException : python exited with code 139

This error occurs when a Python function app is forced to terminate by the operating system with a SIGSEGV signal. This signal indicates violation of the memory segmentation, which can result from an unexpected reading from or writing into a restricted memory region. In the following sections, we provide a list of common root causes.

A regression from third-party packages

In your function app's requirements.txt file, an unpinned package gets upgraded to the latest version during each deployment to Azure. Package updates can potentially introduce regressions that affect your app. To recover from such issues, comment out the import statements, disable the package references, or pin the package to a previous version in requirements.txt.

Unpickling from a malformed .pkl file

If your function app is using the Python pickle library to load a Python object from a .pkl file, it's possible that the file contains a malformed bytes string or an invalid address reference. To recover from this issue, try commenting out the pickle.load() function.

Pyodbc connection collision

If your function app is using the popular ODBC database driver pyodbc, it's possible that multiple connections are open within a single function app. To avoid this issue, use the singleton pattern, and ensure that only one pyodbc connection is used across the function app.

Sync triggers failed

The error Sync triggers failed can be caused by several issues. One potential cause is a conflict between customer-defined dependencies and Python built-in modules when your functions run in an App Service plan. For more information, see Package management.

func host start --verbose

Functions not found after deployment

There are several common build issues that can cause Python functions to not be found by the host after an apparently successful deployment:

• The agent pool must be running on Ubuntu to guarantee that packages are restored correctly from the build step. Make sure your deployment template requires an Ubuntu environment for build and deployment.

• When the function app isn't at the root of the source repo, make sure that the pip install step references the correct location in which to create the .python-packages folder. Keep in mind that this location is case sensitive, such as in this command example:

  pip install --target="./FunctionApp1/.python_packages/lib/site-packages" -r ./FunctionApp1/requirements.txt
  

• The template must generate a deployment package that can be loaded into /home/site/wwwroot. In Azure Pipelines, this is done by the ArchiveFiles task.

Development issues in the Azure portal

When using the Azure portal, take into account these known issues and their workarounds:

• There are general limitations for writing your function code in the portal. For more information, see Development limitations in the Azure portal.

• When creating a function in the portal, you might be admonished to use a different tool for development. There are several scenarios where you can't edit your code in the portal, including when a syntax error has been detected. In these scenarios, use Visual Studio Code or Azure Functions Core Tools to develop and publish your function code.

Next steps

If you're unable to resolve your issue, contact the Azure Functions team: